My husband And that i just lately took a visit to your Virgin Islands and returned on three/eleven/13. Our Flight household on American Eagle flight 4891 was delayed for just take-off from St Thomas to San Juan. We ended up purported to capture a connecting flight, American Airways flight 1454 from San Juan to JFK in New York following a 2 hour layover. We ended up reassured in St. Thomas that we'd make our connection and that the airplane would look ahead to the connecting travellers. When we arrived in San Juan we found our flight experienced previously taken off. In wanting to solve this we have been scolded for going to the Improper counter (We were despatched by an American Eagle personnel to the American ticket counter). Incredibly however, Although we experienced committed that “fake pas,” he was ready to print a Jet Blue ticket from his American terminal! Luckily we were being last but not least on our approach to our place – JFK in Big apple. When we questioned about our baggage the American agent in San Juan wasn’t absolutely sure what to tell us. He explained they'd almost certainly missed the flight to JFK as well but to examine after we arrived there. As we expected, our luggage did not stick to us to New York so we submitted a assert and were being sent on our way again to Lisbon, CT 3 hours faraway from The big apple. The following morning, on three/eleven/13, we named American Airlines about our bags Which’s exactly where the runaround started. We have been initially told that our bags Ought to have manufactured it to JFK that morning but they might not explain to.
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I am astonished at the lack of client service at American Airlines. I had been a flight attendant for 30 years and took terrific satisfaction while in the coaching I received from American. On the latest excursion I viewed a passenger and agent argue about which 1 was ruder. There's no apparent enforcement of grooming principles any where in the organization.
I've produced three makes an attempt to Make contact with customer service by emails regarding a modern Intercontinental flight wherein I'd problems with not just the preferred seats that i did not receive, but the horrible purchaser service wherein my sister And that i have a peek at this website acquired. She was discriminated versus for becoming to huge to become served meals because the tray couldn’t arrive down so the flight attendant claimed he couldn’t feed her. While there were open seats, and we might have been better accommodated, instead we ended up place close to the Home windows and stuck there with babies.
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The website isn't going to operate. Regardless of what tab I choose on the positioning doesn’t do the job. I planned to Examine the position of my flight And maybe book another one particular but nothing functions.
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The worst flight experience of my existence was having my spouse and children of 16 on American Airlines. Missing our baggage both equally techniques. We won't be flying American all over again.
Last, let me clarify that should you inquired about an forthcoming or recent trip, we question which you Make contact with our Reservations workers, who can be obtained 24 hours per day and will be in a better placement to reply questions on your trip. In the U.S., the toll-free of charge variety is
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You should explore this so other passengers won’t contain the identical expertise…..I would love a reply from you also..